LENS LIGHT LIFE

Refund Policy

Last updated: February 15 2026

At Lens Light Life, we are committed to delivering high-quality digital content and a valuable creative experience for our members. This Refund Policy outlines how refunds are handled for subscriptions, digital products, and services purchased through our platform.

1. Subscription Memberships

Lens Light Life operates on a subscription-based membership model that provides immediate access to digital content upon successful payment.

Monthly Subscriptions

  • All subscription fees are billed in advance and are generally non-refundable once access to member content has been granted.

  • By subscribing, you acknowledge that digital access is provided immediately upon purchase.

2. Automatic Renewals

Subscriptions automatically renew at the end of each billing period unless cancelled.

  • Renewal charges are non-refundable once processed.

  • It is the subscriber’s responsibility to cancel prior to the renewal date if they do not wish to continue.

You may cancel your subscription at any time via your account dashboard. Cancellation will take effect at the end of the current billing cycle.

3. Digital Publications and Downloads

Due to the nature of digital products:

  • All magazine issues, downloadable PDFs, tutorials, and digital content are non-refundable once accessed or downloaded, except where required under Australian Consumer Law.

  • If you experience technical difficulties accessing purchased content, please contact us and we will work to resolve the issue promptly.

4. Exceptional Circumstances

We understand that exceptional situations may arise. Refund requests outside the standard policy may be considered on a case-by-case basis at our sole discretion.

Approved refunds, where applicable, will be processed back to the original payment method within 5–10 business days.

5. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

You may be entitled to a refund or remedy where:

  • The product or service is faulty;

  • The product is not as described;

  • The service is not delivered with due care and skill; or

  • There is a major failure.

6. How to Request a Refund

To request a refund or report an issue, please contact:

Email: hello@lenslightlife.com
Subject line: Refund Request – Lens Light Life

Please include:

  • Your full name

  • Account email

  • Order number

  • Reason for request

We aim to respond within 2 business days.

7. Changes to This Policy

Lens Light Life reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Lens Light Life